PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Nuchev Ltd (ACN 163 225 090) and its related entities (“Nuchev”, “we”, “our”, “us”) collect, use, store, and disclose your personal information.

Nuchev operates a portfolio of trusted wellness and nutrition brands including Oli6®, Brauer™, Skin Physics®, Bio-Practica®, Heel®, Rapid Loss™, Medicine Tree Therapeutics™, and others.

We are committed to protecting your privacy and ensuring that your personal information is managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy may be updated periodically to reflect changes in our operations, technology, or legal requirements. The latest version will always be available on our websites.

2. Scope

This Policy applies to all personal information collected through our websites, social media, eCommerce stores, practitioner platforms, investor portals, and customer communications, including email, phone, and in-person interactions.

It also applies to data collected from:

Consumers and customers
Healthcare professionals and distributors;
Investors and shareholders; and
Job applicants and employees.
Please note this Policy does not apply to third-party websites linked from our sites. We encourage you to review those third parties’ privacy policies directly.

3. What Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

Name, postal and email address, phone number, and date of birth;
Payment and transaction details (excluding full credit card storage);
Login credentials, account preferences, and communication history;
Demographic information such as language or location;
Purchase history, survey responses, and marketing preferences;
Health or wellness interests where relevant to our products;
Employment or professional qualifications (for applicants or practitioners); and
Investor-related details such as shareholder numbers or tax information.

We may also collect information from third parties including recruitment agencies, service providers, law enforcement, or public databases where permitted by law.

4. How We Collect Personal Information

We collect personal information when you:

Purchase products from our websites or retail partners;
Register an account, subscribe to our newsletters, or enter promotions;
Contact our customer service or sales teams;
Participate in research, surveys, or training events;
Engage with our social media pages or digital advertising; or
Apply for employment or partnership opportunities.

We may also collect information automatically through cookies, tracking pixels, and analytics tools, as described below.

5. Cookies, Tracking & Analytics

Our websites use cookies and similar technologies to personalise your experience, analyse performance, and deliver targeted advertising.

These tools may collect non-identifiable information such as:

Browser type, device model, and operating system;
IP address or location data (approximate only);
Pages visited, time spent, and navigation patterns;
Items viewed or added to shopping carts; and
Referring websites or search engines.

We may use Google Analytics, Meta Pixel, and similar platforms to help us understand how visitors interact with our sites and campaigns. You can opt out of these features through browser settings or Google’s ad preferences page.

If you disable cookies, some features of our websites may not function properly.

6. Why We Collect and Use Your Information

We collect, hold, and use your personal information to:
(a) Provide, personalise, and improve our products and services;
(b) Process and fulfil your purchases and manage customer accounts;
(c) Communicate with you about orders, updates, or promotions;
(d) Conduct research, product innovation, and brand development;
(e) Administer competitions, surveys, and loyalty programs;
(f) Manage our relationships with customers, practitioners, and suppliers;
(g) Support investor relations and shareholder management;
(h) Meet legal and regulatory obligations; and
(i) Prevent fraud, maintain cybersecurity, and ensure service reliability.

We may also use de-identified data for analytics, reporting, and business improvement.

7. Direct Marketing and Opt-Out

We may use your contact information to send updates, offers, and newsletters about our brands, events, or promotions that we believe may interest you.

You can opt out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email; or
Emailing us at info@nuchev.com.au with your name and email address.

After opting out, you may still receive essential transactional or service messages (e.g., order confirmations or product safety notices).

8. Disclosure of Personal Information

We may share your personal information with:

Service providers such as logistics, IT, data storage, and payment processors;
Marketing and analytics partners;
Professional advisors (legal, accounting, or compliance);
Regulators, government authorities, or law enforcement (where required by law);
Our share registry provider (for investors); and
Related companies or potential acquirers in the event of a business sale or restructure.

When disclosing information, Nuchev ensures that all partners comply with strict confidentiality and data security requirements.

9. Overseas Transfers of Personal Information

Some service providers and partners may be located outside Australia, including in New Zealand, Singapore, the United States, China, and Vietnam.
When transferring data internationally, Nuchev takes reasonable steps to ensure your information receives the same level of protection required under Australian privacy law.

10. Handling of Investor Information

If you are a shareholder or investor, we may collect information from you or our share registry provider, Automic Group. This may include your name, address, shareholder reference number, and related financial details.

We disclose necessary information to Automic Group and the ASX for regulatory compliance. Please refer to www.automicgroup.com.au for details of their privacy practices.

11. Security and Data Retention

We take all reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:

Encryption, firewalls, and secure data servers;
Role-based access controls and staff training; and
Regular system audits and vendor due diligence.

We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, data is securely deleted or de-identified.

12. Access, Correction, and Your Rights

You have the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate, incomplete, or outdated information; and
Withdraw consent for data processing where applicable.

To make a request, please contact us using the details below. We may ask you to verify your identity before providing access. If we cannot fulfil your request, we will explain why.

13. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Privacy Officer
Nuchev Pty Ltd
Level 12, 636 St Kilda Road
Melbourne VIC 3004, Australia
info@nuchev.com.au

14. Complaints Handling

If you believe we have breached your privacy rights, please contact us in writing.
We will investigate and respond within a reasonable timeframe (generally within 30 days).

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au

15. Policy Review

This Privacy Policy is reviewed periodically to ensure compliance with changes in law, technology, and Nuchev’s operations. The latest version supersedes all previous versions.